Privacy Policy - Cricket Prediction Markets
Please read the Terms and Conditions carefully in their entirety before using the Services. The information in this document provides important details about your legal obligations when accessing and using Cricket’s Services. By proceeding, you acknowledge and agree to comply with the Terms outlined herein.
Information We Collect
To provide our services efficiently, securely, and in a personalized manner, Cricket Platform collects various types of user information. This information is essential for the operation of the Platform and is divided into three main categories:
1.1. Personal Information
This information is provided directly by you and allows us to identify you as an individual, ensuring proper access and support to the Platform. It includes:
- Cryptocurrency wallet address: Essential for registering financial interactions, associating transactions with your account, and enabling the movement of digital assets.
- Customer support interaction history: Includes messages sent through our contact channels, such as emails or forms, ensuring that we can respond promptly to requests or resolve issues effectively.
Additional Information That May Be Collected:
In some specific cases, and depending on the functionality used, we may also request:
- Information related to participation in promotions or events held by Cricket.
- Language preferences or specific settings of your account on the Platform.
Purpose: This information is necessary to authenticate users, protect accounts from unauthorized access, and personalize their experience on the Platform.
1.2. Technical Information
We automatically collect technical data when you use the Platform. This information is crucial for monitoring the performance of our services, ensuring security, and enhancing the user experience.
The data collected includes:
- Device and browser: Includes information about the type of device used (computer, smartphone, tablet), browser version, and operating system. This data is essential to ensure the Platform is compatible with the devices most commonly used by our users.
- Browsing Data: Includes pages accessed within the Platform, time spent on each section, clicks made, and interactions with specific features.
How This Data Is Collected:
- Through cookies and other tracking technologies (detailed in the Cookies and Tracking Technologies section).
- Through analytics tools integrated into the Platform, such as Google Analytics, which help us identify trends and usage patterns.
Purpose: This information is used to improve the Platform's design, identify and fix technical issues, and protect users from potential cyber threats.
1.3. Transaction Information
Due to Cricket Platform's decentralized nature, we record detailed information about transactions conducted on the Solana blockchain through the Platform.
The collected data includes:
- Smart contracts: Information related to user interactions with smart contracts, including transferred amounts and timestamps.
- Digital assets involved: Includes records of tokens moved on the Platform, such as $CRK, SOL, or other supported assets
Transaction Information Characteristics:
- Public and Transparent: Due to the nature of the Solana blockchain, all transactions are recorded publicly and can be accessed by anyone with access to the network.
- Immutable: Once confirmed by the network, transactions cannot be altered or removed.
Purpose
- To ensure the traceability and transparency of operations conducted on the Platform.
- To protect users from fraudulent or inconsistent activities.
- To provide a reliable and auditable record of all financial interactions conducted.
Important Note:
Cricket has no control over the information recorded on the blockchain, as the Solana network operates in a decentralized manner. This means that transaction data, such as wallet addresses and transferred amounts, are inherently public and accessible to anyone.
How We Use Your Information
Cricket uses the collected information to provide a secure, transparent, and personalized experience for its users, as well as to ensure compliance with applicable regulations. The collected data is handled ethically and used solely for the purposes described below:
2.1. Provision and Operation of Services
The information we collect is essential for the effective and continuous operation of the Platform. These uses include
- Transaction Processing: Ensuring that deposits, withdrawals, and interactions with prediction markets are executed quickly, securely, and transparently. This includes validating transactions on the Solana blockchain and recording related information.
- Interaction with Smart Contracts: Enabling direct communication with smart contracts, ensuring that programmed functions, such as $CRK transfers or executing predictions, are carried out seamlessly.
- Activity Monitoring: Identifying and preventing suspicious activities, such as fraud, unauthorized access, or abuse of the Platform.
- Platform Maintenance: Performing technical updates, fixing bugs, and improving the stability and accessibility of the Platform for all users, regardless of device or location.
2.2. Communication with Users
Effective communication with our users is crucial to ensure transparency and adequate support. We use your information to:
- Sending Important Notifications: Alerting users about changes to the Terms of Service, Privacy Policy, or any other relevant policies.
- Platform Updates: Informing users about new features, functionalities, or improvements on the Platform, ensuring that you make the most of our services.
- Issue Resolution: Responding promptly to inquiries submitted through our support channels, such as email or contact forms, and tracking the status of your requests.
- Education and Guidance: Sending guides, tutorials, and educational content to help users better understand the Platform's functionality, including topics on security and the use of smart contracts.
- Campaigns and Promotions: Sending information about events, promotions, or special campaigns related to the Platform.
2.3. Personalization and Analysis
Cricket is committed to providing a unique and personalized experience for each user. To achieve this, we conduct detailed analyses and use the collected information strategically:
- Improving User Experience: We adjust the Platform's interface and features based on your preferences, such as browsing history, frequent transactions, and identified behaviors.
- Usage Analysis: We collect and analyze aggregated data to understand how the Platform is being used, identify trends, and predict future user demands.
- Personalized Recommendations: Based on your interactions, we may suggest relevant prediction markets, featured events, or features that may be of interest to you.
- Testing and Innovation: We conduct A/B tests and other analytical studies to measure the impact of changes on the Platform and implement continuous improvements.
- Bottleneck Identification: We monitor high-traffic areas or recurring issues to ensure the Platform is optimized for all devices and connections.
Sharing of Information
To ensure the efficient operation of the Platform and enhance the services provided, we may share personal information with third parties who assist us in critical areas such as security, storage, and data analysis.
3.1 Examples of Service Providers:
- Cybersecurity Providers: We use specialized companies to monitor suspicious activities, identify potential vulnerabilities, and protect the Platform from unauthorized access or cyberattacks, such as DDoS.
- Data Analytics Tools: Services like Google Analytics help us understand how users interact with the Platform, allowing us to identify usage trends, areas for improvement, and overall user behavior.
3.2. Mergers or Restructuring
If Cricket Platform is acquired, merged with another entity, or undergoes a significant corporate restructuring, users' personal information may be transferred.
How We Protect Your Data During Corporate Transfers:
- Continuity of Protection: The new controller will be bound by the terms of this Policy or will be required to adopt an equivalent privacy policy that provides the same level of protection for users' data.
- User Notification: We will inform users of any significant changes in governance or the use of personal information as a result of mergers or acquisitions.
- Opt-Out Rights: If you do not agree with the transfer of your information, you can cease using your activities on Cricket on your own accord
3.3. Anonymous and Aggregated Sharing
In addition to the situations described, we may share anonymized (wallet address) or aggregated information with third parties for research, marketing, or service improvement purposes
What does anonymization mean?
The data is processed in such a way that it cannot be associated with a specific individual. For example, we use aggregated information to calculate metrics such as:
- The total number of transactions conducted on the Platform.
- The growth rate of new users within a specific period.
- Largest transaction.
- Highest value earned in a market.
- Top earners, like a leaderboard.
Practical Example:
- The security of user information is a central priority for Cricket Platform. We employ a combination of technical and organizational measures to protect the collected data and ensure that it is handled with the highest level of confidentiality, integrity, and availability. These measures are designed to minimize the risks of unauthorized access, improper alterations, accidental loss, or destruction of data.
Information Security
The security of user information is a central priority for Cricket Platform. We employ a combination of technical and organizational measures to protect the collected data and ensure that it is handled with the highest level of confidentiality, integrity, and availability. These measures are designed to minimize the risks of unauthorized access, improper alterations, accidental loss, or destruction of data.
4.1. Our Security Measures
Technical Measures
Smart Contract Security:
- Before deploying any smart contract on the Solana blockchain, we conduct thorough code audits to minimize vulnerabilities that could be exploited.
Continuous Threat Monitoring:
- We use advanced tools to detect, in real-time, suspicious activities, unauthorized access, and potential vulnerabilities in the system.
- Security logs are maintained for event analysis and auditing, enabling quick responses to security incidents.
Organizational
- Team Training: Employees and partners with access to sensitive information receive ongoing training on cybersecurity practices and data privacy.
- Multi-factor authentication (MFA) protocols are mandatory for all administrative access accounts.
- Restricted Access Policies: Access to sensitive information is limited to employees and partners who are strictly necessary for the operation of the Platform.
4.2. Security Limitations
While we make every effort to protect user data, it is important to acknowledge the limitations imposed by the decentralized nature of the Solana blockchain:
Blockchain Transparency:
- All transactions conducted on the blockchain are public, transparent, and immutable, including information such as wallet addresses and transaction amounts.
- transaction amounts. Cricket has no control over these public records, which can be accessed by anyone with the appropriate tools.
- Technological Risks: Vulnerabilities or advancements in technologies, such as quantum computing, could compromise current encryption methods in the future. Your Rights
Technological Risks
- Vulnerabilities or advancements in technologies, such as quantum computing, could compromise current encryption methods in the future.
Your Rights
The security of user information is a central priority for Cricket Platform. We employ a combination of technical and organizational measures to protect the collected data and ensure that it is handled with the highest level of confidentiality, integrity, and availability. These measures are designed to minimize the risks of unauthorized access, improper alterations, accidental loss, or destruction of data.
5.1. Right to Rectification
f you identify that any personal information is incorrect, incomplete, or outdated, you may request its correction or update. Cricket is committed to making the changes within a reasonable time frame after the request.
5.2. Right to Erasure
Information recorded on the blockchain (such as transactions) is public and immutable, and cannot be deleted.
Data Retention
Cricket retains user data only for as long as necessary to fulfill the purposes described in this Policy, unless there are legal or regulatory requirements that mandate a longer retention period. Here is a breakdown of our retention policy
6.1. Retention Duration
- Transaction Data: Transaction records conducted on the Solana blockchain are permanent due to the immutable nature of blockchain technology.
- Account Data: Personal information associated with your account (such as support history) will be retained as long as your account is active or as required for legal purposes.
- Communication Data: Messages sent to support or feedback provided may be retained for up to 5 years for internal audits and improvement of our services.
6.2. Criteria for Deletion
When the information is no longer needed, we apply secure deletion processes. This includes:
- Complete deletion of internal databases.
- Anonymization of data for statistical analysis or other legitimate uses.
6.3 Blockchain and Public Data
Due to the decentralized nature of the Solana blockchain, Cricket cannot modify or delete information recorded on the network, such as wallet addresses, transaction amounts, and timestamps. Cookies and Tracking Technologie
Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance the functionality of the Platform, personalize your experience, and perform analytics. Here is a breakdown of how we use these tools:
7.1. Types of Cookies Used
- Essential Cookies: Necessary for the basic operation of the Platform, such as user authentication and security.
- Performance Cookies: Collect information about how users interact with the Platform, allowing us to identify issues and optimize the experience.
- Advertising Cookies: Used to display personalized ads based on the user's preferences and browsing history.
7.2. Cookie Management
You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may limit some features of the Platform.
7.3. Third-Party Tracking Tools
We use technologies such as:
- Google Analytics: To understand user behavior on the Platform.
Changes to This Policy
Significant changes will be communicated clearly through:
8.1. How We Notify Users
Significant changes will be communicated clearly through:
- Posts on our official communication channels.
- Prominent notices on the Platform, with the updated review date.
8.2. Your Responsibility
It is your responsibility to review this Policy regularly. By continuing to use our services after changes are posted, you agree to the new terms.
Contact
We are available to address any questions or concerns related to the privacy and security of your data. You can contact us through the following means:
E-mail: hello@cricket.cricket.co
Our team is committed to responding to your requests promptly, typically within 7 business days.